New subscriber, not able to send or receive calls/texts

[JasperRichard]

I just switched from my old phone provider (Bell Mobility) to Public Mobile. I wanted to keep the same phone number, so I transferred my number from Bell to Public Mobile when I went through the process of activating my SIM card. I received a text message from Bell asking me to reply "YES" in order to approve the transfer, which I did. It's now been several days since I completed the whole process of activating my SIM card with Public Mobile and transferring my number and I still can't send or receive calls and texts. What went wrong, and what should I do from here? 

[AJG1996]

Yeah, it shows the number in MyAccount, but it's some kind of provisioning issue, because Virgin (owned by Bell) confirmed that the port request was recieved and they released the number correctly. I'm escalating to tech department for porting issues. Trying to do it on a blank SIM didn't seem to do anything. But I mean, there's no other number that could be attached to that SIM, so it has to be resolved ASAP. Currently waiting on a response from them with a Cs_Agent.

[JasperRichard]

I replied YES 5 minutes after receiving the text. I've rebooted the phone multiple times to no avail. I submitted a ticket and have been chatting back and forth with a service rep for like an hour, they still haven't figured out the problem and seemed to have stopped responding to me. 😕 

[BKNS27]

@JasperRichard 

Did you reply with YES within the 90 minute window? If not, you will need to type in Submit a Ticket on the Chat icon for an agent to have Bell resend the text to you.

If you replied within the 90 minute window. Did you reboot your phone by powering off then back on?

[AJG1996]

Same issues

[ORNGNBLK]

@JasperRichard  Open a ticket using the orange chat bubble on the Bottom right of the screen. Have a customer service agent reset your network settings from the back end and see if that works.  Does your data work by chance? Does your phone say public mobile in the top left?