05-26-2023 07:23 AM - edited 05-26-2023 07:36 AM
The new site looks cool but it does not allow me to login. When I enter my eversafe PW it bounces me back to the main page. Unacceptable. If I go through the subscription process I get to the login and the system returns the error:
WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)
The app exhibits the same behaviour. I agree with a previous poster that heads should roll over this. WTF?!
Solved! Go to Solution.
08-25-2023 09:37 AM
Not the problem. The text for full access is being sent to a different number! NOT my sim number.
08-25-2023 09:36 AM
It sucks (that and the crappy Telus share price). I have been trying to get full access since June!
05-26-2023 11:39 AM
@Rah_Rah apologies for the experience. The team is investigating - we'll share updates soon as we can.
05-26-2023 09:55 AM
@Rah_Rah if you try to activate new sim , you need to first logoff from the Community and My Acocunt (hence logoff from EverSafe). If you don't it will notice you are logged on and not allow you to activate as PM system is one account one sim
So, logoff first, and I would go as far as using another browser to activate after you logoff
And again, to activate new sim, go to the plan page ( https://www.publicmobile.ca/en/ab/plans) , pick a plan, click Subscribe Online and create a new account from there
05-26-2023 07:43 AM
05-26-2023 07:41 AM
Tried incognito no go. I wonder if Eversafe has banned my email/id? How do I contact an actual support person?
05-26-2023 07:39 AM
05-26-2023 07:38 AM
Tried on multiple platforms including phone app. I am a sys admin, so I am fairly knowledgeable with this technology but I am unable to find a way in.
05-26-2023 07:31 AM - edited 05-26-2023 07:32 AM
@Rah_Rah Try again incognito private
And or with another device like a lap top or computer if possible and see if the helps