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New phone

Arnold2
Great Neighbour / Super Voisin

I got new phone. How to get my plan on my new phone?

5 REPLIES 5

Rastin
Model Citizen / Citoyen Modèle

One more thing the others did not mention. You will need to log into your Google or apple account for it to download your contacts and app you have on your old phone. Or with apple you can transfer everything directly from your old one to the new one over Bluetooth. 

Chalupa_Batman
Mayor / Maire

@Arnold2 wrote:

I got new phone. How to get my plan on my new phone?


Hey @Arnold2 

Congrats on the new phone. Since you've already stated you have a plan already, the next move is very simple. Simply take out the SIM card of your old phone and stick it into the new phone. Then reboot. You should be up and running with ease. If your old phone had an eSIM, then simply download the Public Mobile app and purchase a new eSIM. There will be no charge of course. Curious, which new phone did you get?

slusagm
Mayor / Maire

Just move the sim over to the new phone if you have a physical sim

hTideGnow
Mayor / Maire

hi @Arnold2 

are you existing subscriber?  if you are and using physical sim, just move the sim from old phone to new.  If you are but using eSIM, then you need to download the app on your new phone and login with the same login email and go to Account, Purchase Sim card and choose esim to get a new esim

but if you have a new phone and just need a new account, you can download PM app on the phone, start a new account with an email address not currently tied with a PM account

hairbag1
Mayor / Maire

@Arnold2 

if you use a hard sim...take it outta the old cell and install in new cell. You should be good to go.

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