@JeannieC wrote:
Please help! My phone was stolen last week. I just purchased a new phone (Pixel 8A) and a new physical PM SIM. How do I activate the new phone & SIM while keeping my PM account and phone number?
Hey @JeannieC Sorry to hear what happen. That sucks for sure. If you can log into your account, click on this link to change the SIM card number.
https://myaccount.publicmobile.ca/en/account/profile/change-sim-number
If you can't log in, click on Didn't get Code. Click it and there should be a send to email option. If that's not there, then contact a CS Agent to assist.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
