11-18-2023 06:59 AM
I just switched from Fido to public mobile and the number successfully transferred. But then when I tried activating the eSIM on public mobile it was stuck on activating. Then I tried activating it again and the number just says “no sim” now. I’m worried I lost my number. This is a really bad first customer experience. I emailed support to see if I can get a new eSIM activation cause the current one isn’t working and my Fido number is now disabled/limbo.
11-18-2023 01:58 PM
I believe the port went through cause on the Fido side the number is cancelled and i authorized it. Before it was stuck on activating so i deleted the eSIM. Now when I readded it it just says no sim avaialable/unable to put the sim in. And I can’t call because my number doesn’t work 🥲. This sucks. I’ve never had an experience w a provider like this
11-18-2023 10:35 AM
Thank you! Much appreciated!
11-18-2023 10:32 AM
hi @Shawn75
sent
11-18-2023 10:30 AM
@Shawn75 Sent to your inbox
11-18-2023 10:28 AM
Thanks for sharing Handy1. Can u also send me the number as well?
11-18-2023 07:10 AM
@russellkwok Have you tried rebooting the phone ? I’ll send you the number to the porting team to find out the status of the port or they can re trigger the port request for you also . Will send it to your in box as we not allowed to post it here , I’ll also leave you wot this direct link to support in case you need to message them
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437