New Register phone cannot receive calls and message.

[Mar2025]

Hi guys, 

Does anyone have this issue.  I just active my new PM sim card with a brand new number.  I cannot receive any message code in last step which is needs to receive 6 digit code for full service.  however the network is working and i can make calls. 

Who knows whats going on?    

[Mar2025]

You are right.  It is not device issue.  The technician fixed the problem.  Oneplus 7 pro is working perfect.  

[Mar2025]

the network is working and I can makes phone calls outgoing. but cannot  receive any messages and send. cannot received the calls.   I send the ticket this afternoon, however  he said looks fine in his end... I don't know where is the issue right now. 

[slusagm · Accepted solution]

The network is working , voice working and just not text, it is not a device issue and nothing to do with your model of phone or VoLTE, it is a account setup problem.   you need PM to check the account setup on the system.  

You already opened ticket? Wait for PM to come back 

[Mar2025]

it was not device problems. even I use the iPhone 16 pro max , it still can't  receive any message and calls.    

[Chalupa_Batman]

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@Mar2025 wrote:

ok. I will try to use iPhone 16 pro max  to test it tonight. we will see . 

and I will update the results  tomorrow. 

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I have the iPhone 15 Plus and 15 Pro Max. Both work wonderfully! You may need to reset the network settings on the Pmax and reboot but I am sure there should be no problems.

[Mar2025]

ok. I will try to use iPhone 16 pro max  to test it tonight. we will see . 

and I will update the results  tomorrow. 

[computergeek541]

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@Mar2025 wrote:

what?  the Public mobile already shut down 3G network ? all the phone are not in the list cannot work in PM ?

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Portions of the 3g network have been shut down, specifically some parts of it running on band 5.

[Mar2025]

what?  the Public mobile already shut down 3G network ? all the phone are not in the list cannot work in PM ?

[Chalupa_Batman]

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@Mar2025 wrote:

oneplus 7 pro canadian version and oppo reno 5 pro+ 5G china verison  BOTH device do not work. 

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OK. Now we know why. These phones aren't VoLTE approved by Public Mobile. 

To confirm if your phone will work with Public Mobile, please see this link. These are currently and mildly out of date lists of what can work.

https://www.publicmobile.ca/en/get-help/articles/volte

Plus these are Chinese versions and not North American versions. I am not sure these are going to work at all for you. Even with tech support. To use Public Mobile, you'd need to grab a phone on their list. There are other phones that work, North American phones, that aren't on the list but nobody has actually put a comprehensive list together yet.

[Mar2025]

I do have fido, it works fine in both device.  

[Mar2025]

oneplus 7 pro canadian version and oppo reno 5 pro+ 5G china verison  BOTH device do not work. 

[Mar2025]

already try.  i am waitimg for technical support . 

[Chalupa_Batman]

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@Mar2025 wrote:

no, it does not port a old number.  I apply a brand new number for work. 

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Do you have another SIM in the phone like a second line or eSIM from a different provider? 

[TheSterlinger]

Really, what's the phone?

[Mar2025]

no, it does not port a old number.  I apply a brand new number for work. 

[Mar2025]

I send the message to agent and he said everything looks fine from his end....

[TheSterlinger]

Did you port over from another carrier? Do you still have their SIM card in your phone?

[Chalupa_Batman]

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@Mar2025 wrote:

 cannot receive the code

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If you click on Resend Code, there may be an option there to send to email instead. Give that a try. If it's not there, then reach out to a CS Agent this way below. Before you do, try these few things. Try rebooting the phone. Take out the SIM card and try it in a different phone, it helps reprovision it sometimes then put it back in your phone. 

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Mar2025]

I have already restart my device a few times and even change the device.   same issue.     

[TheSterlinger]

Try restarting the phone, if that doesn't help you will need help from PM agent.

Connect with them at the link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mar2025]

 cannot receive the code

[Mar2025]

right here