06-04-2024 05:01 PM
I just actived new plan and choose a new number yesterday.
Until today, I can call out and have data service but CANNOT get any SMS or voice call. Even weirder, when I use another phone to call the new number, some else answer the call, my new number didn't even ring.
Any suggestion?
Solved! Go to Solution.
06-05-2024 09:59 AM
Update: The PM got replay from Agent, they fixed the problem.
06-04-2024 06:29 PM
I will try to use email to 2FA, but looks like there is only SMS, no email option.
06-04-2024 05:05 PM
hi @Jinhuan
the system sometime got mixed up and give the already assigned number as a new number for activation. You have no choice but to get a new one. Try to login My account, (use email to receive 2FA, click Didn't receive code and the Send email) , to to profile page and click pencil icon to the right of the phone number and choose another one
if you cannot login because of 2FA, them ask support to help , submit ticket via direct message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437