New Activation, was given existing number!

[AAdonis]

Hi,

I'm in a bit of a predicament here.. essentially I signed up for the $29 plan on the app, and it gave me a list of numbers to choose from. The number I choose turns out to already belong to someone else!

I put my new Public Mobile sim card in my spare phone and tried to text the number I was given via my main phone (which has a sim with Rogers). Texts were going through, but my spare phone wasn't receiving it. So I tried calling it, and a total stranger picked it up!

What's are the next steps I should be taking? How do I initiate the process to get a new (unused!) number?

Thank you!

[AAdonis]

Just following up, customer service has helped me out. They changed my number and now incoming/outgoing calls and texts work as expected.

I will try to port over my Rogers number later... wish me luck lol.

Thanks everyone.

[AAdonis]

Hi @softech,

Thanks for the suggestion, but unfortunately it didn't work.

A customer service representative has replied to my private message, so hopefully they can sort it out.

Thanks!

[softech]

@AAdonis 

I wonder if this old trick still works, can you try

try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

[eddieO]

@AAdonis you'll need to connect with a support agent then unfortunately but don't worry, they'll get it sorted out. Click the link below to engage with them if you haven't already sent a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[AAdonis]

@hTideGnow @eddieO I hit resend code, and it just resets the timer, with no option to receive code via email.

[eddieO]

@AAdonis if you click on the link that shows "Resend code" it hopefully will give you the option to send to email

[hTideGnow]

hi @AAdonis 

do you have the email choice if you click Resend code?

[AAdonis]

hi @hTideGnow ,

When I go to My Account, I get a prompt to input verification code, and I don't see the option to send email. Will that pop up after the timer hits 0?

Thanks

[hTideGnow]

hi @AAdonis 

you don't have to ask support to help with that

since the number is given out already and used by something , you have to pick a new number instead

just login My account and use email to receive the 2FA (click Didn't receive code and then send email)

after you are in, go to Profile page, click on the pencil beside the phone number and you can then choose another number

[AAdonis]

Thanks, you two. I have sent a private message stating my issue. I cannot get to my account settings because I need to input a verification code that is being sent to the stranger to complete account setup:

[Handy1]

@AAdonis  Yes this happened  to me it’s Public mobile glitch and sometimes gives you number to chose that already belongs to someone else . Off you can log into your account profile page just pick new number and you can change your number 4x for free every 30 days . If you can’t log into get support to help you change it 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[eddieO · Accepted solution]

@AAdonis can you login to your PM account, from there you should be able to choose a new number. Alternatively, you could reach out to a support agent and ask them to straighten this up for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)