@Prairiehaven wrote:
Hello,
Well I have been using a lot of data. After one top up I decided for $5 extra per month upgrading my plan was best. I upgraded and topped up my current plan but I think I hit the submit button twice and was charge the top up price twice. Don't hit that button twice!!!!... let the fun begin. I read through everything and could not access the private mediator via the link provided. I eventually got there but I had to enter my user name and password before I could talk to a mediator, so you will have to figure out how to get to that point. Reading through all of the comments I have opted to request a credit to my next months billing. I will tell you how this goes... keep at this, don't give up, the savings with Public Mobile are worth the learning curve.
@Prairiehaven If you topped your account twice then the extra top up should be in your account balance. If you dial 611 or check your balance online if the topup is there it will used on your next renewal. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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