Auto pay can fail
To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary
My account
Legend and features
Change plan / update cc /auto pay
Account #/ change # port /swap SIM
If you still have service and your plan renews today / tomorrow you can ignore this suspended notice
@Shrutilekha Login to My Account using Incognito mode
If you confirm account is suspended, click on Reactivate my plan and follow the steps to make a payment manually and resume the service
if you see the plan is activate, then it is something else
There have been issue since Wednesday for some people with both incoming and outgoing calls.
I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
