Need to enter SIM network PUK to unlock the phone

[anti]

Hello, I need to enter a SIM network PUK to unlock the phone. My previous provider gave me a code which is not working and said to contact you for the PUK.

[computergeek541]

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@BKNS27 wrote:

@anti 

Does your phone indicate in the Carrier Lock setting show No SIM Restriction if you have an iPhone?

What make and model phone?

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This phoen isn't an iPhone. There's no such thing as a SIM network unlock PUK for iPhones as there are no network unlock codes used.  The device asking for the cdoe that it is asking for means that's it's absolutely locked to another carrier.

[BKNS27]

@anti 

Does your phone indicate in the Carrier Lock setting show No SIM Restriction if you have an iPhone?

What make and model phone?

[anti]

Thanks for help. The phone is now unlocked.

[computergeek541]

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@softech wrote:

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

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As per the firs post, the device is asking for a SIM network unlock PUK. That means that the phone is carrier locked.

[computergeek541 · Accepted solution]

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@anti wrote:

Hello, I need to enter a SIM network PUK to unlock the phone. My previous provider gave me a code which is not working and said to contact you for the PUK.

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Unfortunately, your previous carrier gave you bad information.  A SIM network PUK being asked for by your device means that it's locked to your old carrier. Only they can help you with this and this is something that Public Mobile can't assist with.  The reason that a SIM network PUK is being asked for would be because someone has previously try to guess the SIM network PIN (which would unlock the phone so that you can use it here).  Now, you need both codes.  The SIM Network PUK allows you to to use the SIM Network PIN.  The SIM network unlock PIN is the actual network unlocking code.

[softech]

@anti 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP"  or  on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)