Need to cancel the Phone number transfer

[Philippepaulin]

I recently join Public Mobile. 

I did a request to transfer my cell phone from another company to PM.

The transfer did failed. I contacted my old company provider and they would need  PM to cancel their transfer before they can help me. I need to do some change in the account from my old provider before I retry the transfer.

How can I get the request cancel from my account so that I can then fix it.

Thanks,

[BKNS27]

@Philippepaulin 

If you didn’t reply to the confirmation text and your old SIM still works then porting wasn’t complete.

[Chalupa_Batman]

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@Philippepaulin wrote:

I recently join Public Mobile. 

I did a request to transfer my cell phone from another company to PM.

The transfer did failed. I contacted my old company provider and they would need  PM to cancel their transfer before they can help me. I need to do some change in the account from my old provider before I retry the transfer.

How can I get the request cancel from my account so that I can then fix it.

Thanks,

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