@RachelleC wrote:
Hello i was told to send in a request someone to help complete adding in a new sim card.
Thanks
Hello @RachelleC
Just log into your account and change the SIM card number. It's super easy.
https://myaccount.publicmobile.ca/en/account/profile/change-sim-number
If you can't log in, ask for assistance from a CS Agent. Just know it may take a while as folks have reported not hearing from them in days.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
