I have attempted to port my number to a new carrier, and have responded to the approval txt 3 times. We have been trying since about October 6. We were charged again on October 10 for another month, and have so far been unable to use the service. When I contact customer support at the new carrier, I am told that there is nothing they can do as they aer waiting on the number to be released by Public mobile. Please help me complete this move to a new carrier.
