Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a plan that says "50GB Data within Canada and the US at 5G Speed" specifically for travel to the U.S. When I crossed the border, I didn't have any useful connectivity.I have an iPhone 14 Pro and I checked my settings to make sure that data r...
Hi,I’m from Dieppe, NB, Canada. Right now, I’m in Washinghton DC. I’ve bought bia my rewards (25pts) US Roaming bundle 3G text and voice. Why can’t I use it??? Frustrating!!Let me know asaptks,Rheal
I'm try to figure out how to transfer my number to a new phone. Any advice would be appreciated
how to buy roaming to Europe . I would like to use my phone in Europe .
Hi,Is it possible to add it in manually afterwards? There was already a promo but it wouldn't allow me to add a referral code as well.Thank you!
I’m new to Public Mobile. I’ve just created an account, paid for a plan, and it failed to activate. The only option app shows me - contact support. Support can’t help and redirected me to this Community Support. Submit a ticket shows me 404 page. How...
Hello,I am unable to login to account as I am not getting authentication code for the second factor authentication. I have ordered SIM card and subscribed to a plan during my order. I have also received the SIM card. But now since I am unable to logi...
Just got a new iPhone I transferred my data to the new phone but eSIM is not carried over to the new phone after setting up. All my old info was brought over but eSIM isn’t active. Was wondering how to make this change? going from iPhone 12 Pro Max t...
Hi community I have a problem. Can someone help? I exported my eSIM number from Koodo completely to public Mobile. now I can’t confirm the account at public Mobile to activate the number !
I couldn't transfer my phone number
If I use a foreign carrier eSIM (like aloSIM, Orange, Vodafone ) when travelling in Europe and PM sim off, have data off for my public mobile line and data switching off on both, can I use the PM number in WhatsApp? If so will there be any cost to do...
I have a Canadian Samsung Galaxy S20. Public Mobile's website said that my phone was eSIM compatible but then the app said that my phone was not. I would like to cancel the subscription and have the purchase refunded. Thank you.
My son has been on my account for four years. $15 plan has not decreased by the $1 per month each year, I’m still paying $17 a Month. He is creating his own account for the new $35 / 50gig plan offer ending Sept 30th. He wants to port his existing pm...
Hi there, can you explain what is unlimited international text? Does it mean I can send/receive text overseas for free? Tks! -- Ying
Hi,can I use this plan down in USA?data , call and text without additional charges?
Hello, I managed to lock my sim card and now I require a PUK code. I sent a private message to @CS_Agent yesterday but have not received a response yet. I’m unable to use my phone number and do not have access to data/call/text.I’m hoping to avoid h...
I was sent a text message from Public Mobile to answer YES to release my phone number. My phone texting no longer works. I need Public Mobile to manually release my phone number by overriding the port.
I noticed when watching Facebook Reel that my data freezes many times. So my husband and I each did a speed test on our phones with different providers. My husband is fine and mine is very disappointing. Never had this issue before transferring provi...
My payment didn’t go through, the service is not available (no voice no data), yet I don’t see it in the app or under my account in the browser and not able to make paymentWhat should I do
Both my wife and I have a separate PM account with different plans. Today I logged into my account and I was able to redeem rewards towards my bill payment. When my wife logs into her account it says "welcome Kim", however when she trys to access "my...
I’m trying to get my old number back but I can’t because I lost my cell phone and my email was linked to my public mobile number and I need a code to get into my public mobile app also the same as my email what do I do ? Is there a way I can show my ...
Hitransferred my service from virgin to public .Still saying sod.i am trying eSIM still not working
Hey, I've payed my bill and have an active subscription but no service what so ever. I don't see the network being down and I'm wondering if anyone else is having this issue?
As the title describes, I can't seem to send picture messages (MMS) to iPhone users from my OnePlus 12R after the latest Android update. Does anyone have a fix for this? I have tried resetting my networks and changing my APN settings to the following...
Hello. New here. Accidentally used wrong account number while porting. I have raised a ticket, other than that, any way to fix this thing? Thanks
In setting up my eSim, having been assured I could easily transfer over my phone number from my existing service provider (Virgin) after having set up the eSim. However, the instructions I received warned my not to transfer if I do not have a second...
I switched over today from Freedom. I successfully installed the eSIM. Apparently I successfully lost Freedom because now I have no service. However when I check for network options, I am still seeing Freedom options rather than Public. My wife sitti...
Hello, I just switched over yesterday. Today I was unable to make phone calls and when I text, the receiver sees my email address instead of my contact name and number. I would also like to change my profile username - but have been unsuccessful with...
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