Need a rep to talk to re. Billing

[Johncoon]

My bill is high, its supposed to be 30 and its over 60. I woild like to talk to a representative to get this sorted out but there does not seem to be anyone to talk to over the phone line.  

[RobertQc]

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@Luddite wrote:

@RobertQc FYI: no need to tag the moderator team when providing the private message link. It just doiubles/triples the number of notifications to be sorted. The advantage of a private message is that it immediately provides information needed by the moderators.

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@LudditeAh, I didn't realize moderators paid any attention to tagging. I will only use it during specific situations to bring their attention to a specific thread in the future. Thank you for leting me know 🙂

[Luddite]

@RobertQc FYI: no need to tag the moderator team when providing the private message link. It just doiubles/triples the number of notifications to be sorted. The advantage of a private message is that it immediately provides information needed by the moderators.

[NDesai]

@Johncoon If mods still did not clear this up, post a screenshot of the transaction history from your self-serve account and we can see what went wrong. Be sure to remove/hide any personal info.

[RobertQc]

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@Johncoon wrote:

My bill is high, its supposed to be 30 and its over 60. I woild like to talk to a representative to get this sorted out but there does not seem to be anyone to talk to over the phone line.  

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Public mobile offeres significantly cheaper plans since there is no line to call. If you want to have a moderator respond to you, you will have to send them a private message directly. When you send the message include your name, account number and/or phone number and pin number and they will get back to you between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT) I know it can be a little frustrating to wait but they will get back to you a soon as they can

Click here to send a message to the moderator team