@rihamsoliman wrote:
I have a sim card and I am paying its subscription fees every month. However, the sim card does not work since I came back from my last trip (it was abroad). My subscription payment is done automatically every month. I paid for this month already, but it is not working.
@rihamsoliman - try performing a Reset of the device's Network Settings.
Do you have another provider's plan/service on this phone while you were away? I recall recent similar cases after travelling then coming back and issues when trying to use the Public Mobile SIM card again.
I think one case was that the other provider locked the phone with their services some how.
So, can you try someone else's SIM card into your phone to make sure other SIM cards will work...just to rule out this.
If the services still don't work after doing this, and after checking if the SIM works with another compatible phone, and other SIM's in your phone...then check with CSA to see if they can assist.
Two ways to contact CSA:
1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
