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My plan has been deactivated and wont reactivate

mister
Great Citizen / Super Citoyen

I applied the payment to my phone, $70 plan, balance now at $93.

3 days without service before adding vouchers.

Went to web page and tried to "reactivate" and my plan will still not activate.

4 REPLIES 4

LoveNature
Model Citizen / Citoyen Modèle

@mister 

Logout and close all browser and clear cache/ cookies/ open inPrivate mode,from computer. Login and do it again.

@mister 

Maybe try clear the cache, cookies and go incognito on your browser before login to account on a laptop or PC.

See if that works.

mister
Great Citizen / Super Citoyen

I did that several times and it wouldn't work. 
I messed around some more since I posted in here and managed to make it go through but I can't recall what I did. It finally went through. 

LoveNature
Model Citizen / Citoyen Modèle

Hi @mister 

you can press at reactivate/resume services.and up top for the cart press it and continue to payment taken from Available Funds.

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