My phone

[Queenie73]

I have put my minutes on my phone but yet my phone still isn't working!

[Queenie73]

No outages

[Queenie73]

No outages

[BKNS27]

@Queenie73 

Check to see if there are any outages in your area:

https://istheservicedowncanada.com/status/telus/map 

[softech]

HI @Queenie73   You don't need the minutes update then

Again, first to try to click Reset all Networks and test again

If still does not work, it could be a local network issue instead, you can test in different area again

but also message support to open the ticket

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Queenie73]

I'm on the 60$ plan

[Queenie73]

It shows I have 78 dollars in my account and my phone plan is only 60$ and it was put on yesterday at noon,everytime I try to call out it says your call cannot be completed please check the number,then I call *611 it says I have 78$

[Handy1]

@Queenie73  Time to open a ticket then if your account active and not working , support may need to reset your account 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[softech]

HI @Queenie73 

did you check My Account again using Incognito mode to see if the addon shows there?

since you cannot receive incoming calls as well, it is not just the minutes addon,

try this: click Reset All networks (this will also delete your saved Wifi , but you can add them back easily)

if sitll does not work, you need to open ticket with support by message:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Queenie73]

I cannot receive calls or make calls

[Queenie73]

I have done that

[Handy1]

@Queenie73  First try to reboot the phone 

[hairbag1]

@Queenie73 

can you text still ?

Are you able to receive calls right now ?

[hTideGnow]

H @Queenie73  

Reboot your phone

and when you makes calls, was it just not connected or still tell you that you don't have enough minutes?

[softech]

@Queenie73   you are on the $15 plan?

you added 500 minutes for Canada calling?

please reboot the phone once more and see if it works

also, login to My Account using Incognito mode to see if the addon shows there, check payment history to see if PM took the money for the addon correclty