Monday
Dear Team, My phone only got only SOS since this morning. I tried restart, reset still not solve the issue. Please advise.
did you check if you can login My Account and check account status? Tried the sim on another phone?
But if account active and no service for no reason, ask PM to investigate .
Not sure if you can open proper Chatbot ticket, so just message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@CynthiaCYN
You will need to contact a CS_Agent to reset your SIM if your account is active and kept up with monthly payment.
Monday - last edited Monday
@CynthiaCYN And your account is active not suspended? Can you try the SIM card in another phone ? If you just activated recently could be account set up issue and support can help and refresh your account
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
