My phone hasn't been working ever since I transferred my number to Public mobile

[Laylaxhmed]

I’ve done everything I was supposed to for this number transfer, yet my phone still isn’t working. I received the authorization text from Bell, replied YES to confirm the transfer, and since then I haven’t been able to receive a single call or text. This is completely unacceptable.

On top of that, I’ve been waiting for over a day to hear back from customer service. I even created two tickets, and still no response. How is it this difficult to get basic support? What is going on with this company?

[madohoma67]

what did support do? what was the problem?

[hTideGnow]

hi @Laylaxhmed 

glad to hear.  I think you should mark @softech 's reply as a solution as he helped to escalated the issue

[Laylaxhmed]

My problem has resolved. Thanks for the help.

[softech]

@CSA_PM 

Since OP confirmed he opened ticket but no reply, can you please check if anyone in talk with OP already now?

[Laylaxhmed]

Hello, my ticket is open and I can provide you with the ticket number if need be.

[softech]

hi @CSA_PM  / @Ck_PM 

since I have escalated the issue, why din't you message @Laylaxhmed directly? 

I was told after Oracle escalated the issue, if the OP has not opened ticket yet, you will reach out to them via private message, why OP has to message you instead?

[CSA_PM]

Hello @ Laylaxhmed,

Unfortunately, there is no open ticket, which is why no agent has responded. Please use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and send a private message with the email address used at activation and your phone number.

[Laylaxhmed]

Outgoing calls work, the issue has been receiving calls and texts. A direct phone number would be extremely helpful.

[hTideGnow]

hi @Laylaxhmed 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[slusagm]

outgoing works?

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them