My phone disconnects after 15-20secs on a call

[ce87]

I am trying to call a local area number (416) and after about 15 seconds it drops the call and looks for provider.
Please help

[ce87]

yes its compatible -- its  

GalaxyS23UltraS918W

[BKNS27]

Check to see if your phone is VoLTE compatible. Enter the IMEI of your phone bottom of link.https://www.publicmobile.ca/en/on/get-help/articles/volte? 

https://www.publicmobile.ca/en/on/get-help/articles/volte?

[ce87]

none of the suggestions have fixed the issue. what other options are there?

[ce87]

i am messaging cs_agent thanks

[ce87]

I am using android.
I have rebooted my phone. and reset network settings  and still nothing

[ORNGNBLK]

@ce87  you can also send a message to a CS_Agent and have them reset your network from the back end if @hTideGnow  's suggestion doesnt do the trick!

[hTideGnow]

hi @ce87 

what phone do you have? are you new subscriber?

try Reboot Phone and Reset Network Settings