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My old phone is still receiving my calls.

jimdheil
Good Citizen / Bon Citoyen

My old number is not connecting to my new phone. My old phone is still taking the calls even though I have cancelled my service with them (Freedom Mobile).

9 REPLIES 9

@Jb456 

The part that doesn't make sense to me is about how if the service has been cancelled, how can phone calls still be going there?

 

@jimdheil 

Do you mean that you have asked Freedom to cancel on a specific future date? In the past, porting from some carriers to others has failed whenever there is a pending cancellation request.

You said you cancelled your freedom account. It must be active and in good standing to port your number.

 

Can you keep the freedom account active??

@jimdheil 

 

If you have cancelled the Freedom service, a phone number from a cancelled service cannot be ported to Public Mobile. You will first need to reactivate your Fredom Mobile service.

 

After your Freedom service is working again, go to https://publicmobile.ada support/char and type in port request to have the moderators attempt the porting for you again.

tabi159w
Model Citizen / Citoyen Modèle

Did you port your number over? If so, porting may take 2-3 hours to complete. Be patient and alert your friends/family of potential issues so they can reach you in other ways.

What carrier are you porting away from?

jimdheil
Good Citizen / Bon Citoyen

I paid for this service over 5 hours ago. And have already been given the runaround by the Chatbot. Time is money. It's a cheap service, but I still expect it to work without my having to spend hours dealing with customer service.

Atlantis7
Good Citizen / Bon Citoyen

I had the same thing happening. I just waited for 30 minutes for the port to be fully completed.

 

Cheers.

gpixel4
Mayor / Maire

@jimdheil it takes about 2-3 hours to complete the port over. usually after the port has completed the account from your previous provider will automatically cancel. if it's been more than 3 hours this could be causing your issue. contact customer support here

 

1. faster response time (use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

 

2. slower response times (not high priority)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

make sure to check your inbox(top right corner envelope icon) periodically, for a message