The part that doesn't make sense to me is about how if the service has been cancelled, how can phone calls still be going there?
Do you mean that you have asked Freedom to cancel on a specific future date? In the past, porting from some carriers to others has failed whenever there is a pending cancellation request.
If you have cancelled the Freedom service, a phone number from a cancelled service cannot be ported to Public Mobile. You will first need to reactivate your Fredom Mobile service.
After your Freedom service is working again, go to https://publicmobile.ada support/char and type in port request to have the moderators attempt the porting for you again.
@jimdheil it takes about 2-3 hours to complete the port over. usually after the port has completed the account from your previous provider will automatically cancel. if it's been more than 3 hours this could be causing your issue. contact customer support here
1. faster response time (use the chat bubble options, then click "submit a ticket, click me" option)
2. slower response times (not high priority)
make sure to check your inbox(top right corner envelope icon) periodically, for a message