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My number hasn’t transferred over

Kailieluzelle
Great Neighbour / Super Voisin

I initiated a transfer 5 hours ago and I still have the SOS message in my phone with no data or cell service. 
I have an email from Telus mobility confirming that the transfer started but nothing has happened. 

3 REPLIES 3


@Kailieluzelle wrote:

Esim 


Make sure the Public Mobile e-sim is the primary sim.

Kailieluzelle
Great Neighbour / Super Voisin

Esim 

hairbag1
Mayor / Maire

@Kailieluzelle 

are you using a hard sim or esim ? 

For hard sim, leave the old one in the cell until it quits working, then install the new Public Mobile sim.

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