Community

Jacob241 · ‎02-24-2024

For the last two days my iPhone shows SOS.

Billed pay and no payment issue

Reset the network and restarted the phone a few times

Phone: iPhone 12 mini

Dunkman · ‎02-24-2024

Then it is a phone issue. Likely software problem. You already did a network reset of phone and reboot of phone. Potentially a factory reset is the next step. Need to backup your phone first.

Before attempting a factory reset, you may want to contact customer service agent.

I found this post earlier this week:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Iphone-13-pro-max-SOS-network/m-p/1144589...

CSA was able to help.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Jacob241 · ‎02-24-2024

SIM card is fully functional on another phone. What now ?

softech · ‎02-24-2024

@Jacob241 you really have to ask a friend for help to :

1. check your PM sim in another phone

2. check another active sim on your phone

You really need to do this to confirm if it is an account issue or device

and you said it is not blacklisted, did you check it today at the site, this thing can change quickly:
https://www.devicecheck.ca/check-status-device-canada/

hairbag1 · ‎02-24-2024

@Jacob241 wrote:
IOS is updated on my iPhone, and it is not black listed. I do not have access to anther phone to try the sim card

ask one of your friends to borrow theirs so you can run the test...or check gogle to find out if there's a Mobile Klinik in your vicinity... go there to run the test.