My friend didn't get the referral points

[Robert_V]

I was referred by my son-in-law recently.  He didn't get the points. Can he still get them?

[slusagm]

sorry @Robert_V 

if you are the one who joined, and cannot find the $10 on your account, then you open ticket using your Community inbox

for your son-in-law, he will see 1 Public Point added to his rewards account on every renewal

[computergeek541]

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@slusagm wrote:

it will show up on his My Account, show as an Available Funds.  Or if you check Payment History, it should have a line there

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The above isn't correct. The referrer doesn't get any credit in the available funds.

[slusagm]

@Robert_V 

it will show up on his My Account, show as an Available Funds.  Or if you check Payment History, it should have a line there

if he really does not see that and the account was activated for 3 days already, please ask him, using his Community account, to open ticket with PM 

 Simply open ticket with PM using the Orange Chatbot icon on the lower right.  When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if  having trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to the community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[computergeek541]

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@Robert_V wrote:

No, he did not get the $10 credit yet. Where would he see it in his account? I looked everywhere for it.

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As your son in law referred you, he doesn't get a $10 credit. The $10 credit is for you.

[Robert_V]

No, he did not get the $10 credit yet. Where would he see it in his account? I looked everywhere for it.

[slusagm]

Did you get the $10 credit?? But it takes 72 hours

For his referral point, he will see that at the renewal time, his plan renewed yet?

Or you can submit a ticket for the referral update 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage