My card is still being charged months after I switched to Koodo.

[michaelk]

I loved PM but moved to a place where i needed wifi calling so had to switch to Koodo.  I just noticed I'm still being charged for my PM account. I'm pretty sure my account is closed because I can't login to it anymore. How can i get this sorted out?

[softech]

@michaelk   Sorry to hear that.  It shouldn't happen

Please open ticket with PM support by direct message to request the refund and have them to confirm this won't happen again

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[esjliv]

@michaelk did you ever disable your autopay on your Public Mobile account, which would put it into Suspended status. OR, did you port out to koodo?

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

Otherwise, you still kept the public account open with a card on file.

IF you no longer have the public sim card, call  # 1-855-478-2542 or # 1-855-4PUBLIC to remove autopay using your 4 digit account pin.

IF you don't know your account pin, contact ­­­Public Mobile Representatives customer support­­­ agents (CSA) to have the payment method removed to it goes into Suspended status.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[LoveNature · Accepted solution]

Hi @michaelk 

send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437