My account

[Paul871]

I just got a text message today saying I can't transfer my number over to Public Mobile? But when I set up my account everything went through good.  Please help I need to keep my number 

[softech]

@Paul871 what message did you get?? did you provided the IMEI instead of old provider's account number? It is safer ilti use account number. 

 There is a number to call to talk to live support.  You can provide them the account number and they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[hairbag1]

@Paul871 

use this link to see if your number can be ported to PM...

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

[Sansan]

You can check if your number can be ported here.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

If yes, contact Public Mobile at the link below to inquire on text you received . Next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437