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. My account shows that I have added on us roaming however it’s not working.

Great Neighbour / Super Voisin

Deputy Mayor / Adjoint au Maire

Getting US add-on is two part process, First top up your account balance and second buy the actual add-on.

If you did that and you can see that add-on in your plan details then reboot your device after manually choosing AT&T or T-mobile network.

If it is not your first time buying that add-on then wait for 24 hours to buy it again.

Mayor / Maire


Have you enabled roaming on your phone? You may need to also reboot your phone before manually selecting at&t or T-Mobile.





To contact customer support click below:

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Mayor / Maire

@Framac  - US Roaming Addons are for use whilst you are in the USA only. Is that where you are now?


If you are in Canada, you need the NON-roaming addons to get services, over and above your plan services.

Not applicable

 @Framac : That you paid for it? Or you see the name of the add-on? If you do see the add-on then try connecting to either AT&T or T-Mobile.


@Framac If it is showing in your account and you followed the 2 step process to purchase it.  Can you manually select AT&T or the T~Mobile network?


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *