08-24-2025 02:46 PM
Hi, I have no idea how this could happen, but my phone number is no longer linked to my email, and I have no way to log in to my account. I had to use my husband's community account just to be able to log in here to ask for help.
08-24-2025 03:20 PM
@Scooter75
Your login email is just a login ID so as long as the password is correct. The 2FA code will be texted to your phone for you to login to your account.
If you are still having issues, you need to contact a CS_ Agent to help you login to your account to update your new email address.
08-24-2025 03:00 PM
Ask PM to checkal and help
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
