My account is not working

[darlicious]

@Kentasuzuki 

Try calling 611. This will give you basic account information like its status, plan amount and renewal date. If you cannot access your self serve account to make a payment then purchading a voucher is probably your easiest way to get your services working again and you can contact the moderators in the morning to gain access to your self serve account.

Vouchers can be purchased at 7/11, Shell stations, SDM and London Drugs. Vouchers from these retailers are all immediately valid and redeemable thru 611. Dial 611 once it connects press (1) then (1) again and enter the 12 digit pin #. It will tell you if you have added it successfully. Your service should automatically reactivate and you will recieve a text message from 611 confirming your payment and account renewal. Reboot your phone if necessary.

More helpful info and real examples of vouchers from community members can be viewed here...

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...

[esjliv]

@Kentasuzuki ,   ok, I was waiting for an update, but oh well here goes...just a guess here....

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

1. Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

If this was an Autopay failure, I would let the Moderators know.

And, also ensure all rewards were or will be provided to you.

Methods to contact the Moderators: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator123

[softech]

@Kentasuzuki  can you give us more information?

if you logon to My Account , what is it showing for the Status?  Active?  Suspended?

is today , yesterday payment due day?  Autopay failed?

did you try reboot your phone?

[computergeek541]

@Kentasuzuki 

For members to be able to give you some advice, some details about what's happening with your service would help.  Based on the fact that you've posted in the payment category, I'm going to assume that you you're trying to pay using a credit card but it isn't working. If my assumptions are correct, you coudl purchase a voucher from a retail store or from an online retailer such as recharge.com to make any needed Public Mobile account payment.