My account has been suspended I need it activated as soon as possible

[esjliv]

@bradecclestone  - is your account in nonpay/suspended status? If so, for how long?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Otherwise, see other members posts.

[Meow]

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So, if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

    Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)

    Go to “Plan and Add-Ons” TAB

    Select "Lost/Stolen Phone" TAB

    Select "Suspend Service" BUTTON

    Then, Select Resume/Reactivate Service

    Reboot your phone.

[Anonymous]

 @bradecclestone : Your login self-serve account? Or your services? Can you login?

[0PX9O4]

@bradecclestone 

Do you still have service? If so, you can ignore the suspended message, it's a known glitch in the system.

If you don't have service, you can just add $1 more than what is sufficient to cover your plan. That should restart your service.

Alternatively, you can add just enough funds, and report your SIM as lost/stolen, then restore right after. That will also trigger restarting your service.