Hello,
This morning I noticed that my plan is ''inactive'' when I tried to make a phone call.
I was shocked since I'm doing the automatic payment every months.
I went to take a look to my public mobile account and it say:
''Account Status: Plan Expired'' - I never changed anything... I used the 8GB plan since May 2020
There is also this message: ''
Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.''
So I decided to make a manual payment to see if it would change anything but I'm getting this message:
''Your account has already enough balance.''
I also checked the previous payment & they are all made automatically from the past.
Any idea how to fix this issue.
Please HELP!!
Thank you for your time.
