My Phone plan SUDDENLY says I don't have talk included, when It doesn't expire for 2 more weeks

[fmpsportsguy]

Just tried making a phone call and I can't. My 120 day 12GB, Unlimited Prov calling plan doesn't expire until October 15th.

The only thing that has changed is I had started the port to Koodo offer yesterday, but never completed the process. Can someone please check my account status and why it has changed? Thanks

[krazykiwi]

---

@fmpsportsguy wrote:

It is sad that it seems to have gone on for a while, up until last night I had zero issues with Public Mobile...no complaints at all about price , service I was getting/paying for.

However, it seems that if you have a problem, no one is listening or willing to quickly resolve the issue. I guess you get, what you pay for.. almost as if PM is intentionally pissing people off to MAKE them jump ship.

I will file a complaint with the public regulator tomorrow, CCTS... hxxps://www.ccts-cprst.ca/

---

After calling Koodo and being told that the offer actually comes from PM not Koodo I contacted the Mods and surprisingly I received a response quite quickly from Shazia,

Re: Koodo Offer

Hello xxxxxx, 

Thank you for reaching out to us, I'd be glad to assist you with your question. 

I do understand your concern about receiving a certain offer, however, not all customers are targeted. We cannot force a certain offer to be sent on our end. With that being said, if any offers were previously sent to you or if you might be eligible for one, you can check that by texting "OFFER" to 5129 & 5130. Otherwise, you will need to wait to receive an offer form us. 

Thanks  

Shazia

That is directly from a Mod so if anyone is trying to get customers to "jump ship" as you say it is probably the top end, aka Telus, in my opinion.

So far as contacting CCTS, it is your right to do so, however, I am not sure that they can do/say much about a budget carrier, that is built on a "Self Serve" platform, failing to provide immediate service. There are no promise to meet deadlines given and this is a drawback of dealing with a low cost provider that gives you the opportunity to get you plan for free. I am not trying to discourage you, just trying to give you a different perspective, nevertheless, the best of luck and I hope it all works out to your satisfaction.

Personally, I would wait for the Mods to contact me and pleasantly discuss the issue.

[fmpsportsguy]

It is sad that it seems to have gone on for a while, up until last night I had zero issues with Public Mobile...no complaints at all about price , service I was getting/paying for.

However, it seems that if you have a problem, no one is listening or willing to quickly resolve the issue. I guess you get, what you pay for.. almost as if PM is intentionally pissing people off to MAKE them jump ship.

I will file a complaint with the public regulator tomorrow, CCTS... hxxps://www.ccts-cprst.ca/

[Anonymous]

---

@fmpsportsguy wrote:

Sorry, but sending a message into the "ETHER" to get a problem resolved in ANY form of customer service, demands at least a reply notification to the sender that the message HAS been received, and then message that states a timeline for some kind of response to a persons inquiry.

Think of this as a suggestion for doing better, for the future, because today I am not a happy public mobile customer, because if it wasn't for you Mimmo ,I would not have known such a timeline even existed. Thanks!

---

I would imagine we all agree. I've suggested that in several threads over time as well. I haven't been personally affected by it yet but I participate here and see this frustration time and time again.

[fmpsportsguy]

Sorry, but sending a message into the "ETHER" to get a problem resolved in ANY form of customer service, demands at least a reply notification to the sender that the message HAS been received, and then message that states a timeline for some kind of response to a persons inquiry.

Think of this as a suggestion for doing better, for the future, because today I am not a happy public mobile customer, because if it wasn't for you Mimmo ,I would not have known such a timeline even existed. Thanks!

[mimmo]

@fmpsportsguy mods are replying in about 48 hours.

[fmpsportsguy]

I have edited this issue as NEW, and the issue is NOT SOLVED, I have contacted the @CS_Agent 24 hours ago, have not received acknowledgment, an email or a message from them to address the issue which is CONTINUING  24 hours later.

I only marked it as solved for the link to Moderator Team, but IF they don't even answer questions after 24 hours of being notified, then what good are they, what good is a system posting Private messages to people who don't even respond?

I Am not impressed Public Mobile with how you respond to customer care. If you can't get to my issue right away, you could at least, have the courtesy to acknowledge the receipt of my PM, instead of just ignoring me, hoping I will go away!

[Nicolesz]

Same here !! My phone says I don’t have talk but I didn’t do nothing ! /:(

my plan wasn’t due till the 3rd of oct but I updated it anyway and I still can’t make phone calls out 

[computergeek541]

I really don't think this has anything to do with the Koodo migration offer.  You never even signed up or placed an order from the sounds of it.

We've seen this before where calls that are supposed to be included in a provincial calling plan just don't work.  When that happens, only a moderator can fix this for you.

[Anonymous]

---

@fmpsportsguy wrote:
Still waiting on a Moderator to contact me! 

---

Get comfy with plenty o' wobbly pops at hand. 🙂

[fmpsportsguy]

Probably a good Idea to reboot phone, BUT it has been On a charger powering my internet for past 24 hours as I am at the cottage, and issue just started  an hour ago, and I'm afraid if I reboot will lose what services that still are working. 

Seems it is just long distance within Ontario that is not working, was able to call a neighbour locally...but thanks for the advice. Still waiting on a Moderator to contact me! 

[Dunkman]

@fmpsportsguy

Maybe try re-booting your phone if you have not tried already.  Put your Public Mobile Sim card into another phone to see whether it is a hardware versus mobile service issue.  

As stated above, probably not related to Koodo offer.  You will likely need to wait for moderator to respond to your issue....

[fmpsportsguy]

You know ANYONE can buy prepaid Visa cards right? The Big guys do credit checks before they let you sign up for their service, and I recently had  an issue that affected my credit rating which I had to confirm had been resolved, before I proceeded with my order, hence the PAUSE in actually completing the order.

I ONLY brought the Koodo offer scenario, as that was the ONLY thing I could think of that somehow affected my otherwise uneventful, fantastic experience with Public Mobile.

[will13am]

---

@fmpsportsguy wrote:

In order to see the migration offer I had to enter my phone number to be eligible for the offer, and that is basically all I did. koodo website showed me the offers I was eligible for, I clicked on the One I wanted, chose option for a new number, entered my credit card info, then was presented with a credit check screen which I had left blank, and never finished the process, nor was My credit check approved. So basically I had not signed up for anything.

Weird thing is My account is active, Internet and messaging work, I was able to make a local call, but Still can not make a long distance call within Ontario as per plan, which gives me "you have no talk message" when I try.

---

When you pull out the Visa card, that's a strong commitment to buy.  You can put plans into the cart and see the terms, no need to proceed to checkout.  Anyway, problems with your account on this end is unrelated.  I had thought maybe you started the porting which will impact this service.

[Anonymous]

Well...I don't know...if I got an offer I wasn't interested in, I wouldn't bite.

But that's just me.

[fmpsportsguy]

In order to see the migration offer I had to enter my phone number to be eligible for the offer, and that is basically all I did. koodo website showed me the offers I was eligible for, I clicked on the One I wanted, chose option for a new number, entered my credit card info, then was presented with a credit check screen which I had left blank, and never finished the process, nor was My credit check approved. So basically I had not signed up for anything.

Weird thing is My account is active, Internet and messaging work, I was able to make a local call, but Still can not make a long distance call within Ontario as per plan, which gives me "you have no talk message" when I try.

[will13am]

@fmpsportsguy, you do realize that you are signing up for a migration offer.  The fine print requires you to port into the new service.  

[Anonymous]

I've never seen the wording of the offer but is there any mention of it being a move/port? Or is it just "hey come on over - have we got a deal for you".

[fmpsportsguy]

Yes, I did enter my phone number, and I think somehow I have been poached by Koodo and or pooched by the Koodo offer in the PM system. But order had not gone through or even approved.

Could be a bug in the linked system between koodo and PM,  that needs to be addressed?

[Anonymous]

Perhaps there's someting in the offer link that ties it to you. You go for it and it says alrighty then. Did you enter your phone number at any point in the process otherwise?

[fmpsportsguy]

My account is still active.. Internet working... using it now

Just can't make voice calls. To be clear, I was not planning on porting my PM number to Koodo, just was interested in the offer they sent out for 8 GB, Unlmtd calling  for $40

I 

[fmpsportsguy]

I had done everything except enter info for credit check, and even at that point, I had chosen to take a new number so My Public Mobile account phone number would still be active, as I assumed it would take a few days for them to send a sim card. 

So at no point had I even been approved to accept the koodo offer, I was asking for a new number, I had not passed the credit check step, but now my PM account doesn't have talk but internet is still working!

Thanks for the link to mods, message has been sent!

[will13am]

@fmpsportsguy, what do you mean by start the process to port to Koodo?  If you submit a port, it will complete in a minute.  This service will stop immediately. 

[RobertQc · Accepted solution]

---

@fmpsportsguy wrote:

Just tried making a phone call and I can't. My 120 day 12GB, Unlimited Prov calling plan doesn't expire until October 15th.

The only thing that has changed is I had started the port to Koodo offer yesterday, but never completed the process. Can someone please check my account status and why it has changed? Thanks

---

No one here can check your account status except moderator team, send them a message directly using this link . Click this to send them a message. If you log into self serv does it say account active? Can you even log in?

Not sure what point you "stopped porting" but when you port out the account is PERMANENTLY DEACTIVATED, Deleted, SIM DEAD, ALL Add-Ons, Positive Balances, PM # Forfeited regardless of renewal date. This is a pre-paid service. There is no refunds. There is no pro-rating.