account swap cannot be done
But PM is just a prepaid service, the account does not have much to tie up to the person
What you can do is to ask your aunt to give you the My account login. You login to the My Account and update the profile information and update the credit card payment
you would likely want to ask PM support to change the email tied to the My Account as well so you can use your own and receive 2FA code on your own email, please open ticket with CS agent for email address change:
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):