Funny how no one chose to correct @Yummy 's slightly erroneous solution but continually choose to pick apart @Anonymous 's posts even when it's obvious she is trying to improve. There is a fine line between constructive criticism and bullying.
@Yummy
I don't know if its the way you worded your reply or if you are a little confused on the timing.
@schultzter
To clarify @Yummy 's post and the solution for future members seeking an answer on this topic...
- Rewards are applied just after midnight eastern on the day of renewal at the very latest maybe 12:30am et.
- Renewal occurs at midnight eastern and resets the data, minute and text (if applicable) counters.
- Plan amounts are taken from the available funds in your balance first and any amount still owing are charged to the autopay card (if applicable) at 2am et.*
- At 6am et * accounts change from expired to active or suspended ( accounts with insufficient funds have their services suspended or cancelled and deactivated if 90 days have passed without active service/payment.) This allows a 4 hour window for missed payments or an autopay failure to be rectified by making a payment and forcing the system to take payment by suspending service briefly via lost/stolen in order to avoid service suspension.
- Currently pm (611) sends a SMS text at noon et that your plan has successfully renewed.
- Due to a glitch the rewards have been successfully applied SMS text is now sent at midnight (9pm pt) on the day of renewal. (vs being the first of the 2 SMS texts from 611 sent at noon et.)
* The renewal process can run late when taking payment. Lately they have been 6 hours behind taking payments pushing forward the renewal timeline at the 2am et startpoint>>to 8am et.
I hope this clarifies any misunderstandings of the timing surrounding renewals.
If the card you are using for autopay is from your financial institution you may be able to set up alerts for when your card is charged notifying you if autopay has been successful or not giving you the 4 hour window to make a manual payment to avoid service suspension.
If the two accounts of concern renew on the same day with the same plan amount on the same card they have a much higher chance of suffering an autopay failure due to them possibly being flagged for fraud as a double payment. Using different cards for each account or staggering renewal days may be advisable.
