Moderator team answers from general account and takes forever to get back to you! What a joke !!!

[Dstasko]

This is getting to be a joke! Over 2 days to get a reply to my message and then when I do get an answer they ask me my account details from the general account so when I reply it goes back into the pool! Every other time a mod answers directly so you can communicate with them .... what is going on ... I have been without service for more then 3 days now and moving to 4 ... who cares about the savings if you can’t use the service you pay for ...

[Dstasko]

Just an update ... my phone call service is now working but still having issues with my international texting. I just received a reply from a mod ... although it’s taken 5 days. Hopefully my full resolution will be coming shortly.

[Alex888]

Have you tried calling *611 to check/make changes to your account? It may work if you remove then re-add your plan.

[Dstasko]

Yeah I did remove the sim ... and reset the phone. I’m thinking I May have to go in on Wednesday and buy a new sim 

[TMS]

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@Dstasko wrote:

My card is fine, The payment was made ... my account is at 0.00 and then I even charged another 1.00 because someone said it was some kind of trick ... my account tells me my next payment is due Jan 28.. 

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Can I assume you’ve taken your SIM card out/in? And cycled the power?

This is extreme, but a new SIM card and formatting the phone may have to be preformed. $#!++y, I know   😞

[Anonymous]

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@Dstasko wrote:

My card is fine, The payment was made ... my account is at 0.00 and then I even charged another 1.00 because someone said it was some kind of trick ... my account tells me my next payment is due Jan 28.. 

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We call them tricks because they seem to work as workarounds to get things going again without the need for moderators. The lost/stolen and the additional $1.

Is your balance now greater than 0? ie. $1?

[Dstasko]

My card is fine, The payment was made ... my account is at 0.00 and then I even charged another 1.00 because someone said it was some kind of trick ... my account tells me my next payment is due Jan 28.. 

[TMS]

You sure your credit card isn’t expired, or over limit?

[Dstasko]

Are you aware that I have been dealing with this issue since Friday at noon? How much patients should one have with no service now for the fourth day ... and tomorrow being a holiday ... holy crap ute1978 maybe you should just keep your comments to yourself ... I think that my reaction has been quite good seeing how I’ve paid for a service that I’m unable to use for the fourth day now... really ... what do you expect?? I should be screaming mad by now ... but wait ... I couldn’t scream even if I wanted to... no one is getting back to me.... I guess all I can do is tell anyone that will listen about the lack of customer service from Public Mobile. 

[ute1978]

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@Dstasko wrote:

I replied to the message within 5 min after waiting 2 plus days and here we go again ... nothing back to me for 6 hours now .

Where you aware that yesterday was a Sunday? You just have to have patience. Mods are not robots and they do not work 24/7.

(And btw, tomorrow, January 1st, is a holiday in Canada as well, nobody should expect anything from the mods except wish them a Happy New Year)

[Dstasko]

Yes with no result ...

[Dstasko]

I get they may be getting a lot of messages ... however replying from the mod team account won’t allow private messages to reply ... which is just a ploy to make it seem like they are helping ... I replied to the message within 5 min after waiting 2 plus days and here we go again ... nothing back to me for 6 hours now ... if they really were trying to help they would have messaged from their account so I could reply to them with my info directly to move onto the next step ... not back into the general box ... that’s such a cop out ... it’s easy to be patient when you have service ... but I’m 3 days offline now ... my money has been paid and I’m on auto pay to make sure I have no issues ... however two months in a row the same problem. So frustrated... I’ll gladly pay more for customer service .. this way of doing things is totally unaccountable. 

[Anonymous]

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@Dstasko wrote:

Thanks for the offer but the community can’t do anything ... it’s a mod issue to fix ... last month they had to fix it as well ... I have tried all the tricks lost/stolen got my message from your account is suspended to you don’t currently have a long distance add on to make this call ... however I can’t text or make any calls ... my account is current and on autopay, I have a plan that includes Canada wide text/calling and international texting ... so the only step left is the mod 

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But did you try the $1 "trick"? Just another trick in the trickbox. Has worked for many.

[Dstasko]

Thanks for the offer but the community can’t do anything ... it’s a mod issue to fix ... last month they had to fix it as well ... I have tried all the tricks lost/stolen got my message from your account is suspended to you don’t currently have a long distance add on to make this call ... however I can’t text or make any calls ... my account is current and on autopay, I have a plan that includes Canada wide text/calling and international texting ... so the only step left is the mod 

[Dstasko]

Thanks for the offer but the community can’t do anything ... it’s a mod issue to fix ... last month they had to fix it as well ... I have tried all the tricks lost/stolen got my message from your account is suspended to you don’t currently have a long distance add on to make this call ... however I can’t text or make any calls ... my account is current and on autopay, I have a plan that includes Canada wide text/calling and international texting ... so the only step left is the mod 

[TMS]

What’s exactly wrong? We’ll help ya. 😉

When you do get back up and going I can assure you PM is the cat’s @$$. 

🙂

[NDesai]

@Dstasko Looks like they are getting more than usual inquiries again which is creating a backlog. What exactly the issue you are having. May be we can help you get up and running again. Is your account status expired? Have you made the sufficient payment?

EDIT: According to your post history, it looks like you got passed the expired status using the lost/stolen phone trick. But now you are unable to make any calls? Have you tried dialing the number with +1 in front? What about other services such as text or data?