Mobile data disconnects

[shelbylyn]

My mobile data repeatedly disconnects. I have tried the SIM in several phones and have the same issue

[softech · Accepted solution]

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@shelbylyn wrote:

No data outage this has been ongoing for weeks

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@shelbylyn   which area you are at?  province and city?

is it working better when you test it in another area?

and you sure you still have data ?  check again using Incognito mode and see if how much data you still have.

If you still have data, you really should open ticket with PM Support, they can confirm if anything wrong  with the network towers in your area, or anything wrong with your account

[shelbylyn]

No data outage this has been ongoing for weeks

[BKNS27]

@shelbylyn 

Check if there is a Telus outage in your area:

https://istheservicedowncanada.com/status/telus/map 

[shelbylyn]

Yes I have 17 GB of data remaining

[computergeek541]

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@shelbylyn wrote:

My mobile data repeatedly disconnects. I have tried the SIM in several phones and have the same issue

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It's possible that there's some network maintance occuring and that it will start working properly again without you needing to take any further steps.

[computergeek541]

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@Remember wrote:

@shelbylyn 

maybe your data limit is end and do you check your account has any left data

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Running out of data could not make data repeatedly disconnect. It won't work out all if the customer is out of data.

[Remember]

@shelbylyn 

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. ask them to check your account.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

[Remember]

@shelbylyn 

maybe your data limit is end and do you check your account has any left data