Missing phone numbers that were registered under my referral code

[EndoCraze]

Hello,

I am missing a user under my referrals that i had in the past and they are still with public mobile. How do i go about restoring that ?

Thank you

[darlicious]

@EndoCraze 

Good to know....this seems to be a new glitch cropping up. If this starts happening to points rewards customers it will certainly make it difficult for them to determine which referral has gone missing?  We would appreciate any feedback the CSA gives you on the cause of your dad's referral $$ going missing?

[EndoCraze]

I created a ticket for this using your suggested steps. Thank you.

[EndoCraze]

Yeah, its active and its my dad's PM account that I pay for, for example. 

[darlicious]

@EndoCraze 

Has the phone number and $$ amount disappeared? Did you recieve a text saying your rewards may be less on your next renewal due to one of your referral's accounts inactivity? Generally this occurs when an account is suspended via lost/stolen.

However there have been a couple of customers reporting a referral going missing that is an active pm account (like their spouse's account). If you can confirm the referral is an active pm customer and can supply the full phone number (not that you should have to....it just makes this a simpler fix) then contact customer support to find out why you are no longer recieving the reward and why the referral has disappeared from your list.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...

[HALIMACS]

@EndoCraze 

Have they recently let their account go into a suspended state?

That may affect refer a friend rewards. 

[hairbag1 · Accepted solution]

If you're sure they still have an active PM account, contact CSA for their help..

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelope icon on top right side of page will be highlighted when they respond.