Missed the port-out request

[LSBH]

I just switched over to Public Mobile on Tuesday. But I didn't know I had to keep my old sim in the phone to receive the port out request. So I missed/didn't receive the port-out request and need to re-trigger it from the Public Mobile end. How can I do this?

Thanks, LSB

[softech]

@carlosprados 

I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[carlosprados]

Hi, 

Can somebody send me the number to request the port out again? I missed it the first time. Thank you. 

[dabr]

@Andrey64   Number sent to your message box top right.  Good luck!

[Andrey64]

Hi dabr

Can you also message me this number  - I have similar problem with old provider

[Yummy]

You can repeat request, talk to agent or call porting number provided.

[dabr · Accepted solution]

@LSBH   I'll private message you the Telus porting # to call and they will request your old provider to resubmit the transfer request text, so keep the old SIM in the phone until you've responded to the transfer text with a YES within 90 minutes.

Please check your message box top right.