Missed calls due to bad service

[IKYFL789]

I keep missing calls. The calls don't ring and go straight to voicemail. These calls I'm expecting to get so they aren't blocked. I don't know how you fix the issue because it's a service issue. What can be don't about this? I've been experiencing this for months now.

[hairbag1]

@IKYFL789 

2 questions...what make / model is your cellphone ? What area in Canada are you ?

[softech]

@IKYFL789 

What phone do you have?

Try Reset Network Settings on the phone first 

And check if your phone is on PM's VoLTE whitelist or not ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) .  If not, it will be using 3G for voice and it might be affected by this:

Telus is currently  refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is  1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice  (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist