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Lost phone

Lost2
Great Neighbour / Super Voisin

Lost phone. Account is Suspended. Bought new phone and Sim. When I try to Resume Service and activate new sim it does not save changes

10 REPLIES 10

Lost2
Great Neighbour / Super Voisin

Contacted CSA, all resolved.

dabr
Mayor / Maire

@Lost2   You need to login using incognito/private mode or another browser when using self serve account.

Lost2
Great Neighbour / Super Voisin

I Resumed Service, but Change Sim card does not save changes

BKNS27
Mayor / Maire

@Lost2 

Did you enabled Lost/stolen Phone?

If you did, disable it and click on Change SIM Card.

@Lost2 

How do you do what?

Make your plan and service active or do a sim card swap?    Which one?

@Lost2   make sure you resume your service first

 

Once that is resume, you can then click Change Sim card from the Quick Link menu on top right. Then you can enter your new sim card number and click Save Change.  Reboot your phone and it should connect shortly 

https://selfserve.publicmobile.ca/en/account/edit/your-accounthttps://selfserve.publicmobile.ca/en/account/edit/your-account

Lost2
Great Neighbour / Super Voisin

How do I do that, thanks

walker1
Mayor / Maire

@Lost2 

Actually you don't want to activate that new sim card.  You want to do a sim card swap.   Sorry, didn't notice that you were suspended. So yup, you'll have to get your plan and account active again, first.

walker1
Mayor / Maire

@Lost2 

Try logging into your account using a different browser in incognito mode first.Then try again what you want to do.

 

hTideGnow
Mayor / Maire

HI @Lost2  

 

You need to first resume the service

 

Then wait 2 mins, login to My Account again, click Change sim card and then enter the new sim card number to complete the process

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