11-08-2022 05:20 PM
11-08-2022 06:06 PM
Call that toll free mentioned and make sure the account is active.
Connect to chatbot
Yes I'm a customer
Sign in
use your email address and password as normal and click login
Manage my account
View more options
Set my account to lost/stolen
Call that toll free and verify that the function worked. I haven't tested it. Please do let us know if it works.
11-08-2022 05:51 PM
11-08-2022 05:40 PM
Talk to agent to remove autopay from your account. How can google block your account? To log in to PM you need email and password. Email is your ID; does not matter if it is live or not.
- Send a private message to the CSA - agent by clicking Here
11-08-2022 05:35 PM
@JK8 wrote:
You can try contacting an agent.
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
- Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Keep an eye on the envelope icon in top right hand corner for a reply from the agent.
Ive done that and they cant seem to help, all I want is to cancel my service, im paying for a service i dont have
11-08-2022 05:25 PM
You can try contacting an agent.
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Keep an eye on the envelope icon in top right hand corner for a reply from the agent.
11-08-2022 05:21 PM
Need to cancel my service asap