Lost phone, can't log in to any of my accounts

[Debalicioussss]

So I lost my phone almost a month ago and haven't been able to log into any of my accounts because they are all linked to this phone number. I forgot my pm account password and can't even log in to change my sim card and phone so I can use my phone plan again. I need to keep this number because all of my other accounts( email, banking etc.) Are linked to this phone number and without this number I will not be able to gain access to all my other accounts..  please help!!!

[softech]

@Debalicioussss   you might want to open ticket with PM support to get into My Account first and you can put your phone in Lost/Stolen mode.  To open ticket with PM support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

At the same time, did you try to use FindMyPhone service to locate the phone, and maybe remotely lock or wipe the phone?

Apple: https://www.apple.com/ca/icloud/find-my/

                  (how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

                    (how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)

[Outdoorsman · Accepted solution]

@Debalicioussss 

hi if you forgot your email and password 

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user