Lost phone and cant access account to suspend. Sends a 6 digit code to lost phone?? What do I do? TY

[softech]

@Vagabond79 

A quick way to suspend service is to just disable Autopay using 1.855.4PUBLIC.  If won't suspend as Lost/Stolen, but it will at least stop Autopay for renewal if renewal date is coming

And you should do couple things  as well

1. Buy  a PM sim card as well as a new phone

         get a Public Mobile sim card from

• local Telus or Koodo stores: https://publicmobile.ca/en/on/store-locator (call ahead and confirm availability ) 
• Amazon.ca:
  https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1 (Free Prime 
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

2. complete the setup of EverSafe, the new login system for My Account

Since you have not ceated an EverSafe id yet,  you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS.  (Sending the code to email would not be a choice until  EverSafe id is fully setup) 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support and have them to help in this situation:

Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

3. Once you have the new sim card and new phone, login to My Account and go to Profile tab and request Change sim card to link the new sim card to your My Acocunt

[Vagabond79]

Thanks, I’ll give that a try. 

[BKNS27]

@Vagabond79 

Did you register your email on Eversafe?

If you did, enter your email and password then click on Resend Code. You will have the option to send the 2FA code to your email, text or calling.

[Vagabond79]

The 611 idea didn't work. Sent a private message to the link you provided. No reply yet/ Thanks for your help

[Handy1]

@Vagabond79  If you know the PIN number to account you can 611 otherwise you need supports help 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.