Lost my phone before i could set up the online self serve

[tehjoben]

Hi so I did not realise/ wasnt told when i signed up for this that I could only manage my account from the online self serve so i didnt set it up right away,

I have list my phone and have a new one and a new sim but i cant access the portal due to never signing up and i cant sign up with out the text message,

HELLLPPP MOIII

[tehjoben]

thanks for the help i sent off as much info as i could just didnt include the newest SIM number,

72 hours thats sad but it is what it is for the price we pay

[mimmo]

The only way is to message mods with as much info from your last sim as possible. Do they can verify the account.  And your new sim number.  Mods are replying in 72+ hours at the moment.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

• Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions