cancel
Showing results for 
Search instead for 
Did you mean: 

Lost cell phone

Taiten03
Great Neighbour / Super Voisin

So I lost my cell phone in Mexico yesterday on my way back home. Can I buy a new SIM card and cell phone and use my old cell number? Is that all I have to do?

3 REPLIES 3

Taiten03
Great Neighbour / Super Voisin

Thank you

chipmunk
Great Citizen / Super Citoyen

Once you have a new SIM you have to log into your account and change the SIM card number under "my profile".


@Taiten03 wrote:

So I lost my cell phone in Mexico yesterday on my way back home. Can I buy a new SIM card and cell phone and use my old cell number? Is that all I have to do?


Yes, you can keep your phone number and use that with a new SIM card and phone device.  The active SIM card can be changed from inside your Self Serve account. I also suggest disabling the service by using the Lost/Stolen option for now.

Need Help? Let's chat.