08-03-2023 11:23 AM
I lost two SIM cards. I have two accounts for them. I know the password. I can receive emails associated with the accounts. I still can't log in to My Account I'm asked for a OTC (one-time code) as part of 2FA.
How can I proceed to regain access to My Account without the SIM cards? This will let me to register new SIMs and move the numbers over.
08-03-2023 02:40 PM
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here:
08-03-2023 02:02 PM
@kb181029 Please submit ticket with support so they can SIM card swap the number for you . And regain access to your account
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-03-2023 02:00 PM
I think I'm in this bucket.
08-03-2023 01:59 PM
And then after I click Resend only:
08-03-2023 01:58 PM
No, I didn't get this option. I first have:
08-03-2023 01:54 PM
@kb181029 If you never set up ever safe before you might not get option for email . In that case you need to submit ticket with support to help you regain access
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-03-2023 01:52 PM
I clicked Resend a few times and it only offered Text and Voice Message. I'll try more times and hope I'll also get email as an option.
08-03-2023 11:31 AM
Did you see the clickable link called "did not get code" or something like that? And if you did then did you get an email option.
Had you already gone through the setting up of this new login system?
08-03-2023 11:27 AM - edited 08-03-2023 11:28 AM
@kb181029 Try tapping resend code a few times you should have option for code be sent to email instead . If no luck please submit ticket to support to help you regain access . Then get new SIM cards from calling around to local Telus Koodo store for availability.and ask support to sim swap the number for you . Or if your able to log it you can do this your self in my account profile page
SIM SWAPPING profile tabs
Note only do this on lap top or computer/ not mobile device
link to submit ticket
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437