cancel
Showing results for 
Search instead for 
Did you mean: 

Long distance in my province

70challenger
Great Citizen / Super Citoyen
I have the new promo plan and live in Vancouver. I am in Tsawwassen Mills and tried to phone but it is saying it's a long distance phone call and I need to add-on. I should have province wide calling, is this a catch it a error?
13 REPLIES 13

70challenger
Great Citizen / Super Citoyen
The message is " This call is not covered by your plan and you need a long distance add-on."

jheili99
Deputy Mayor / Adjoint au Maire

Hi..

 

i was just last week there and had no problems.... make sure that if you call using your phone book feature, that the phone did not add +1 by default...

 

if you checked that, then yes, this might be a glitch...

 

cheers

 

 

A10A
Good Citizen / Bon Citoyen

Im in Ontario and I had the same problem. I saved the number wrong which was why it stated that it was long distance. Check that before contacting PM. 

70challenger
Great Citizen / Super Citoyen
I did not add a one(1) but it does work now.

jheili99
Deputy Mayor / Adjoint au Maire

yeah.. Tsawwassen  has always been a "grey" area as sometimes it is trying to log into an USA server due to closeness of border...same as ferry terminal or even on the ferry......signals from usa and canada are crossing eachother once in a while....

70challenger
Great Citizen / Super Citoyen
OK thanks

Your phone should not be interfering with a US tower, as PM still does not have roaming available, and therefore should not even see the US tower.

 

i had a problem calling a number in my area code, but a different exchange, still same city.  I had to get PM mod to have the tech team allow the number to work, as it was the most local call I could make.

70challenger
Great Citizen / Super Citoyen
It happened again later so it is not making sense to me why. I am not sure what a different exchange means? I brought three phones numbers from Telus to PM and was calling one of the other numbers that I brought over. It's a real pain to hear this message and obviously it was being intermittent depending on what I do not know? The same number that was not working, started working, then wasn't working.

The exchange is the second set of numbers.  For example, 226-922-XXXX is the area code and exchange for a number in my city.  226-227-XXXX is another number exchange for my city.

 

these are not long distance calls, however I had to ask PM to fix the problem for me.

 

as I read your last message, it appears this isn't your particular problem, as you say it's intermittent.