10-09-2018 03:52 PM - edited 01-05-2022 02:05 AM
10-09-2018 11:05 PM
@ShawnC13 wrote:
@Cheetah24 wrote:Hi everyone,
I want to call Sri Lanka and I have the long distance international add on. However when I try to call it says; "Hi Public Mobile here, talk is not included in your plan". Any idea why this might be the case?
Thank you.
Here are the 18 countries that can be called with the international long distance addon
@Cheetah24, this is a pretty picture, but I am going to try to point you to the knowledge base. Your questions about long distance is covered in this knowledge base article. There are many other articles with a great deal of useful information on this service. They are a worthy read in the spare time.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Plans-amp-Add-Ons/ta-p/250167
10-09-2018 03:56 PM
@Cheetah24 wrote:Hi everyone,
I want to call Sri Lanka and I have the long distance international add on. However when I try to call it says; "Hi Public Mobile here, talk is not included in your plan". Any idea why this might be the case?
Thank you.
Here are the 18 countries that can be called with the international long distance addon
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-09-2018 03:55 PM
10-09-2018 03:54 PM - edited 10-09-2018 03:54 PM
1. Is regular talk included with your plan? Calling add-ons do not work unless regular talk is included.
2. Sri Lanka is not one of the countries included in the long-distance calling add-on, so you cannot call there even with a functional add-on.